Cremation with Integrity & Care Guarantee

When choosing cremation options, it's important to think about trust, reputation, integrity, service, reviews, quality of care, and cost. Roberts Funeral Home, Inc. is the only funeral home in Wellsburg, NY that has its own crematory. This gives families the peace of mind they need during this difficult time and makes sure that your loved one never leaves our care. We are a great choice and a great value because of our high standards, great service, and meaningful ceremonies.

Our Cremation Promise: Twelve Standards of Excellence

1. Unwavering Ethical Standards

Our team follows a strict Cremation Code of Ethics that makes sure your loved one is treated with the most respect and dignity possible. For your peace of mind, a member of our staff will personally take your loved one to the crematory, watch the beginning of the cremation process, and then safely bring the ashes back to our facility or your home.

2. Secure Identity Protection

There are many ways to protect the identity of your loved one. When your loved one arrives at our facility, we put an identification band on them. The crematory staff then adds a permanent stainless steel medallion with a unique identification number. We make sure that your loved one is ready and presentable for family identification. We offer safe on-site refrigeration when embalming isn't chosen. This service isn't available at all facilities.

3. Comprehensive Documentation

We keep detailed electronic records, including fingerprints, that are kept in your loved one's case file for good. Family members can ask to see these records at any time, which adds another level of security and peace of mind.

4. Private Family Viewing

Before cremation, we give family members or other people you choose a chance to privately see your loved one and make sure they are who they say they are. Our staff is very careful when they dress your loved one in clothes you provide and put on basic makeup. This holy time also gives people a chance to say goodbye. We provide a reposing bed at no extra cost for private farewells, public viewings, or ceremonies.

5. Thorough Documentation Review

A licensed funeral director and certified crematory technician carefully check all of the paperwork for the cremation to make sure it is complete and correct. This includes getting the right permission from the next of kin, death certificates, state permits, cremation worksheets, and coroner's permits when needed.

6. Trusted Crematory Partnership

We work exclusively with our own crematory or in some cases experienced crematories that meet our rigorous standards and operating procedures. Families are welcome to tour the crematory facility and witness the cremation process if desired. All cremations are performed individually to maintain our commitment to excellence and care.

7. Detailed Process Tracking

Our crematory keeps a full control log that includes your loved one's name, identification number, date and time of cremation, and information about the operator. The stainless steel identification medallion is placed by our staff, and it stays with your loved one the whole time. A cremation worksheet is another way to protect yourself.

8. Careful Final Processing

After the cremation is finished, the ashes and identification medallion are carefully handled and put in the urn or container of your choice. The crematory keeps all identification records on file for good.

9. Meaningful Memorial Services

We help you plan a unique funeral, memorial, or celebration of life service that really tells the story of your loved one. We offer a wide range of options, including custom DVD tribute videos and certified celebrants who can create meaningful, personalized ceremonies instead of using traditional clergy services.

10. Respectful Return Process

We set up a time that works for you to get the cremated remains in a calm, peaceful place where you can think about them. We can also arrange for home delivery if the services don't end at a cemetery.

11. Complete Support Services

Our caring staff offers friendly, helpful service in clean, comfortable facilities. We take care of all the paperwork for veterans, Social Security, and insurance. We also offer free notary services to the families we help.

12. Your Satisfaction Guarantee

If you're not completely happy with any part of our professional services or facilities, you won't have to pay for that service. We stand by our promise to do a great job, so you don't have to worry about who to choose for cremation.